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Year: 2024
Issue: 4
Volume: 99
Author Names: Sorina-Mihaela BĂLAN, Daniel-Cornel BĂLAN, Liliana BĂLAN
Abstract: In the contemporary context, the call for digital transformation resonates widely, especially in Public Administration (PA). The goal of digital transformation in PA is to improve pub-lic service delivery, enhance government efficiency, and effectively engage citizens. This in-volves implementing E-Government Services, digital platforms, data-driven decision-making, and open data initiatives. The exploration is centred around key questions regard-ing value creation, extending the value proposition, incorporating human-cantered innova-tion, designing an adaptable organization, and identifying digital capabilities at various levels. The assessment includes investigating the impact of digitalization on public ser-vices, enhancing the value proposition in the digital future, integrating human-cantered in-novation, designing an organization responsive to ongoing changes through digitization, and identifying necessary digital skills. M-Government initiatives, robust cybersecurity measures, and collaboration with the private sector contribute to streamlined processes, fostering citizen engagement. The transformative endeavour is organized around three pil-lars: Performance, Organizational dynamics, and Collaboration, addressing digitization's potential to generate value, strategies for future value propositions, innovation integration, adaptable organizational design, and essential digital capabilities across organizational levels. The overarching aim is to make government services accessible, efficient, and re-sponsive in the digital age, the opinions of young students, future employees, and promot-ers of digital transformation are interesting!
DOI: https://doi.org/10.62838/cjjc-2024-0034
Pages: 118-137